Returns & Exchanges

Due to the perishable nature of our luxury chocolate, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please immediately examine your chocolate for any signs of heat damage or structural compromise during transit.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the original packaging to help our quality control team assess the situation.

• 3.
  Contact Concierge

  Email our support team within 48 hours of delivery with your order number and the documentation of the issue.

• 4.
  Resolution Process

  Our team will review your claim and provide a complimentary replacement or a store credit for any verified shipping or quality concerns.